Last updated: · By the BigBunny.org.ph team
Playing at BigBunny or any online casino should be entertainment, the same way you might spend money on a movie or a night out. The moment it starts to feel like a way to make money, fix a bad week or win back losses, it is time to pause. This page shares practical tools and free support for players in the Philippines.
On this page
Know the basics
- You must be 21 or older to gamble in the Philippines.
- The house always has an edge over time. Losing is the expected outcome, not bad luck.
- No app, hack, pattern or “agent” can guarantee wins. Anyone claiming otherwise is scamming you.
Simple habits that keep it fun
- Set a budget before you start and only use money you can afford to lose. Never use rent, bills or school money.
- Set a time limit. Use a phone alarm. Long sessions lead to bigger losses and worse decisions.
- Never chase losses. Accept that money spent is gone and stop for the day.
- Do not play when upset, tired or after drinking.
- Do not borrow to gamble, including from friends, family or online lending apps.
- Withdraw wins instead of playing them back. Our GCash guide shows how.
Warning signs
Be honest with yourself if you notice any of these:
- Spending more time or money than you planned, again and again
- Hiding your playing from family or friends
- Feeling restless or irritable when you try to stop
- Borrowing money or selling things to keep playing
- Gambling to escape stress, loneliness or problems
Tools you can use
- Account limits: check BigBunny’s account settings for deposit, loss or session limits, or ask live chat to set them.
- Cooling off or self exclusion: ask BigBunny support to pause or close your account. A real break works best when it is hard to undo quickly.
- PAGCOR exclusion: PAGCOR maintains a national database of restricted persons for people who want to be barred from gaming. See the PAGCOR website for how to apply.
- Blocking apps: gambling block apps and your phone’s screen time controls can stop access to casino sites.
- Payment controls: keep only a small amount in the e-wallet you use for gaming.
Where to get help in the Philippines
- National Center for Mental Health (NCMH) Crisis Hotline: dial 1553 (free, 24/7). Check the NCMH website for current mobile numbers.
- Gamblers Anonymous: peer support meetings, including online meetings you can join from the Philippines.
- Someone you trust: talking to family, a friend or a counsellor is often the hardest and most helpful first step.
If you are worried about someone else, approach them with care, not blame, and encourage them to talk to a professional.